How to Contact EPS GCO

We aim to provide the best support possible when anyone contacts EPS GCO. To help us ensure timely resolution for your questions, we recommend you Submit a request to get in touch.

Users must sign in or sign up for an account when submitting a request. Expedia Group employees must sign up using their EG email alias to unlock additional site options.

Contacting us via our web forms rather than email allows cases to be routed and prioritized by the appropriate GCO team. Another great benefit to using our web form is that attachments can be larger file sizes than most email service providers allow. Managing your open and past requests when logged into our site can also be easier than managing cases via email. 

How to create a request using our web forms

To create a case using our forms, just follow these steps:

1. Go to our EPS GCO portal at https://gco.expediapartnersolutions.com/hc 
2. Sign in using your company email address and password or read here for more info
3. Use the Get in touch or Submit a request links found throughout our site
4. Fill out all required fields on the web form.

   Be as clear as possible in your descriptions regarding the issue or question you have. The more information you provide the quicker we can help resolve your request with fewer interactions to get to the root cause.

5. Include additional details you think might be helpful in our research.

How to manage open requests with GCO on our site

To manage cases you previously submitted or were Cc'd on, follow these steps:

1. Go to our EPS GCO portal at https://gco.expediapartnersolutions.com/hc 
2. Sign in using your company email address and password or read here for more info
3. Click on your account name in the upper-right corner of the site
4. Click on My Activities

   Here you will see the cases you requested, requests you are Cc'd on, contributions you made to our community forums (if you're an Internal employee) and articles or posts you are following.

5. You can respond to open cases by navigating to the case and submitting a response.