How to Contact GCO EPS

We aim to provide the best support possible when anyone contacts the Global Customer Operations (GCO) Team. To help us ensure timely resolution for your questions, we recommend you Submit a request to get in touch.

Users should sign up for an account and sign in to see relevant web forms for their requests. Expedia Group employees may sign up using their EG alias to unlock additional site options.

Benefits of using our web form vs. email include:

• Support for larger attachments file sizes than most email service providers allow
• Managing your open and past requests when logged into our site
• Immediate ticket prioritization and assignment to the correct team
• Less back and forth communications to receive final resolution as we collect necessary details up front

How to create a request using web forms

To create a case using our forms, just follow these steps:

1. Go to the Zendesk portal at https://gco.expediapartnersolutions.com/hc
2. Sign up & in using your company email address and password (read here for more info)
3. Use the 'Get in touch' or 'Submit a request' links found throughout this site
4. Complete all required fields on the web form

   Be clear in your descriptions. The more detail you provide the quicker we can resolve your request with fewer interactions to get to the root cause.

5. Include additional details you think might be helpful during our research

How to manage open requests with GCO online

To manage tickets you previously submitted or were Cc'd on, follow these steps:

1. Go to the Zendesk portal at https://gco.expediapartnersolutions.com/hc 
2. Sign in using your company email address and password (read here for more info)
3. Click on your account name in the upper-right corner of the site
4. Click on 'My activities'

   Here you can see tickets you've requested, requests you are Cc'd on, contributions you made to community forums (if you're an Internal employee) and articles or posts you are following.

5. You can respond to open tickets by navigating to the case and submitting a response.